Shipping policy

Payment Methods

1. FPS 

        1. Transfer to FPS ID: 130645088; NATURE HEALS LIMITED

        2. Please include your phone number in the payment remarks.

        3. After payment, please take a screenshot and send it to WhatsApp 84149169.

2. PayMe

        1. Transfer to PayMe Tel.:84149169;NATURE HEALS LIMITED

        2. Please include your phone number in the payment remarks.

        3. After payment, please take a screenshot and send it to WhatsApp 84149169

3. Bank Transfer/ATM 

1. Transfer the order amount to the following bank:

 - Bank Code HSBC:  004

 - Account Number: 746-077205-838

 - Company Name: NATURE HEALS LIMITED 

2. After payment, please take a screenshot and send it to WhatsApp 84149169

4. Credit Card: VISA / MASTER

 

Shipping & Pick Up in store

Free Shipping: 

Every subscription delivery  or  On HK$500+ (Except Remote Area) ;

Pick up in store:

You may collect your order at the store when receiving the "Ready for pickup" email. 

Partner Store: CHI SHING HONG志誠行

Address: G/F, 128 Des Voeux Road West, Sai Ying Pun

MTR:  Exit A2, Sai Ying Pun Station; turn right and walk straight for 30 seconds

Business Hours: Monday to Sunday, 09:00–18:00

Please provide your order number and phone number for verification.

 

SF Express & SF Self-pickup Points 

The SF self-pickup point code can be used as the delivery address at checkout.

Self-pickup point codes apply to: SF Store, SF lockers, and SF Self-pickup Point.

The website does not charge a shipping fee at checkout; the shipping fee is collected by SF Express upon delivery.

Order Processing Time 

Orders are shipped within 1–3 business days after payment is received.

 Deliveries are not scheduled on weekends or public holidays.

Once an order has shipped, customers typically receive their items within 2–7 business days.